For those of you who share our concerns about the novel coronavirus or COVID-19, we want to assure you we’re taking measures at the clinic to minimize the risk of introducing or spreading the virus to team members and clients while continuing to care for our patients. In addition to following our usual cleaning protocols, we are doing even more frequent and thorough disinfecting of surfaces everyone touches—phones, keyboards, door handles, etc.—than ever before. We are refraining from handshakes and hugs and offer hand washing stations in each exam room. We have advised our team members to stay home if they are experiencing any respiratory symptoms and to return to work only after being cleared by their doctor to return.
If you have been exposed to COVID-19, we encourage you to stay at home to reduce the spread of the disease and stay rested. If your appointment cannot be rescheduled, we ask that you have a healthy family member or friend that has not been exposed to the coronavirus, bring your pet to the clinic. Be sure to send them with all of the information you would like us to know.
We currently offer telehealth as an option for some appointments
If you are otherwise healthy and your pet is due for routine care (annual exams, vaccines, dental cleanings, nail trims, or any other non-urgent appointments), we recommend postponing your appointment to a later date.
We are open normal hours Monday - Saturday from 8 am -6 pm. To aid in protecting our staff as well as other clients, only come to our facility if you are healthy, non- febrile and free of respiratory disease symptoms. To comply with recommendations by our public health officials, we are limiting the number of people in our facility. In order to implement this, we have instituted some changes that we wish to share with you.
- We are limiting the amount of clients inside the building at any given time. You will be asked to wait outside in your car for your appointments, technician appointments, surgery drop offs, or to purchase or pick up medications and food.
- We will also be temporarily suspending our walk in services (vaccines, anal glands, bloodwork, etc.) This does not mean you can not get necessary services performed, only that we will be requesting you schedule these services in order to limit the number of people in our clinic at any one time. We are suspending all non-medically necessary nail trims at this time.
- We ask that all clients wait in their car upon arrival and a member of our team will meet you at your window for “curbside service.” If a member of our team doesn’t greet you at your window right away, we are asking that you still remain in your car and text us 801-383-0091. Please include your pets name, reason for your visit, and what vehicle you are in.
- We ask that all paperwork be pre-filled out prior to arriving to your appointment. Those forms, including the surgery release form, new client/patient form, drop off form, etc., can be found online on our website at https://www.midvalleyanimalclinic.com/online-forms/.
- All payments must be made over the phone or with a mobile credit card machine that will be disinfected between each use. We are not accepting cash payments at this time. If you are writing a check, please bring your own pen and clipboard/hard surface to write on.
- We may take your pet from your car into the clinic and return them to you the same way for pick up. You must have your pet on a leash, harness or in a carrier. If you do not have a carrier you can purchase a cardboard carrier from us for a small fee.
- We are offering telehealth appointments for some appointments. Please contact us to see if your pets condition would apply.
If you would like to avoid making a trip to the clinic during this time, we offer various ways you can still obtain your pet’s food and medications.
- Order online: We offer an online pharmacy where you can have your pet’s food and medications shipped directly to your home. Click the link to sign up: https://midvalleyanimalclinic.vetsfirstchoice.com/ **You must have an email on file with us to sign up**
- Purina VetDirect: Purina offers an online ordering program that you can order your prescription diets and have them delivered to your home. https://www.proplanvetdirect.com/customer/account/login/
- Hill’s To Home: Hill’s offers an online ordering program that you can order your prescription diets and have them delivered to your home https://hillstohome.com/register-pet?id=c2hpcmxleW12YWNAZ21haWwuY29t
- Call ahead/prepay: Calling in your prescriptions ahead of time will allow us to get your pet’s medicine ready for pick up. At that time we ask you to make a payment over the phone.
- Home Delivery: We can mail your pet’s medication to your home for a pre-paid postage fee that can be made over the phone when you call.
We understand there are many questions surrounding your pet’s health and it is important to us that we provide you with as many answers as we can.
Can dogs or cats get COVID-19?
Based on what we know currently, there is no evidence to support any risk of COVID-19 passing to or from your pet. However, if your pet is experiencing any signs of illness (coughing, sneezing, labored breathing, diarrhea, lethargy, etc.) please call our office immediately. As you should at any time your pet is sick, avoid taking them outside for trips to dog parks, grooming, or other public places where other animals are to prevent the spread of any disease. While we are not worried your pet may have coronavirus or any other contagious disease to you, there are many other bacterial and viral infections that your pet can have (kennel cough, canine flu virus, heart disease, etc.) that may require treatment.
Do we recommend testing your pets for COVID-19?
At this time, there are no COVID-19 tests available to the veterinary industry. Testing pets for COVID-19 is unwarranted as there is currently no indication that apparently healthy and unexposed pets should be tested for the virus.
Where can I get more information about COVID-19?
You can get the latest information from these reputable sources:
• U.S. Centers for Disease Control and Prevention (CDC): About coronavirus Disease 2019 (COVID-19)
• World Small Animal Veterinary Association: Coronavirus & Companion Animals Advice
This situation is evolving rapidly, and there is much uncertainty ahead. We are committed to doing our best to keep our patients, clients, and our team healthy and will remain flexible in our response to COVID-19 in the coming days. Please don’t hesitate to reach out to us with any questions. We are continuing to monitor the situation and will post updates on our website and Facebook page as needed. We appreciate your patience and understanding during this uncertain time.
The Staff at Midvalley Animal Clinic
